Google Reviews
They were so hands-on and helpful from the very first step of the process and I was always able to contact them with questions & always received answers in a reasonable amount of time.
It is a very complicated process, it took me 9 months, multiple vet visits, and communication with the Australian Dept. of Wildlife & Fisheries to meet their very rigid requirements. Everyone at Tailwind was educated and experienced with this specific process and made sure all paperwork was organized and filed 100% correctly. I would recommend them to anyone trying to move their pet to Australia!
I also just wanted to shout out Erik at the LAX pet boarding location. He was awesome & so kind & accommodating! Bami was the only pet going to the airport that afternoon so he let me sit with her for like two hours while she was waiting to be taken to the cargo area and I got to stay with her until the moment she left the boarding facility 🙂 I also really appreciated how much he explained every step of the process to me & let me write on her crate & triple-checked that she had enough blankets and water. I could tell he really cared about pets & their owners and understood how anxiety inducing this process can be.
Thank you so much Brady, Cara, Erik, & the rest of the team!
[Photo 1: Bami right before being taken to LAX]
[Photo 2: Bami enjoying her new home in Australia]
They were fast and efficient and help us bring Luna and Chico home ♥️ thank you!
Smoothly helped me move my pup from Los Angeles to London October 22nd
Great communication and all went great.
Pets Abroad Team in the UK was great as well.
Thanks for everything.
More Customer Reviews
!!! 5 star service from an all star staff !!!
My dog Azumy traveled from Peru to Portland with a layover in LAX for the CDC process, and when searching for the best and safest option we chose TAILWIND GLOBAL PET.
I want to thank all the staff (Jazmin, Brady and Mark especially). I called several times to ask questions, and we were in contact by email. They made me feel welcomed and safe. They were in contact with me throughout the whole process (even on WhatsApp), and when I landed in Los Angeles they arrived in less than 10 minutes to pick up Azumy. My dog was there at 10am and she was done being processed by 1:30 the same day. They texted me to let me know when she was ready so I could go pick her up.
They went the extra mile anytime they had the opportunity and helped me with the whole process for the kennel, placing the labels, and even gave me a blanket for her kennel. They verified that I met the requirements for Alaska Airlines and when they saw that I was alone and I was staying in a dicey motel they helped me by taking everything to my motel straight to the elevator.
I want to thank all the staff at Tailwind Global Pet with all my heart; my family is so grateful.
I would 100 percent recommend this wonderful staff, and amazing service!!!
Above expectation’s.
I arrived overseas with the dog, full of concerns, but It all went very professionally, smoothly and quickly, thank you for your service!
Excellent Service
Thanks Brady and his reliable team on everything done for our two dogs. We flew from China to USA and the dogs need to stay overnight for physical exams and rabies re-vaccination. They took good care of the dogs and quick response to meet customer’s needs. Special thanks to Michael who help us a lot. I highly recommend their service!
Exceptional service!
Tailwind Global Pet boarded our little (5.5 lbs) rescue pup upon her arrival to Los Angeles from her saviors at Slaughterhouse Survivors in China. I spent the day traveling from Syracuse NY to pick her up and bring her home, and Kimberly was in contact with my wife and me the whole time; sending pictures and answering questions. She took my delayed flights in stride and saved me a lot of time and hassle by bringing our adoptee to the airport, freshly washed, I should add, and as cute as can be. Adopting a pet from the other side of the world is not a simple thing, but picking one up after a long day’s travel was, thanks to Tailwind and Kimberly.
You are the best!! 🐶
We want to say thank You to Brady and his team for all help that You gave to Us and Mani. Brady is supporting too much with every single details. God bless You, your family and this amazing company!!!
Claude is nice in Nice!
Tailwind
Brady and the Tailwind team did an excellent job transporting our poodle Claude from San Francisco to Nice, France. From my very first conversation with Brady, to picking Claude up at the Nice airport, the service was thorough.
The process was clearly explained and the Zoom meetings started right on time.
I texted Brady the certificate when I was at the Vet ensuring we got all the proper, complete papers and certifications prior to
his voyage. The agent in France kept in touch, got him through customs and he arrived on time with a friendly welcome from the transporter. Also, at the last minute the original carrier cancelled Claude’s reservation and Brady immediately got him rebooked with no disruption of arrival date. Merci and gratitude to the entire Tailwind Team.
What a long and great experience
Hi everyone,
I’ve just completed the long and challenging task of getting my dog back from the United States and settled into Australia.
I’ve been working with Brady and team for over 8months and they have been fantastic in letting my know the steps and ensuring we kept on schedule.
I know I could not have done this without the Tailwind Global Pet teams help and I know that you will be in good hands when you ask them to help you.
THANK YOU team
From the United States (“the Land of the Free”) to Australia (“the Land Down Under”).
Making the decision to return to Australia was difficult for my wife and me; it required extensive research and planning.
With an increasing number of safety and regulatory compliances, getting things right the first time became even more important.
We knew we needed professional assistance when travelling with pets, nearly 10,000 miles from North America to Australia.
We provided Tailwind Global Pet with all our pets’ information, including photos, whether they are friendly or playful, their size, and everything else required for them to find a comfortable boarding experience where they are loved, preventing the experience of abandonment, and with someone who loves them as much as we do. – Thank you, Christina, for having a big heart and being like a godmother to our pets.
Thank you, Tailwing Global Pet, for your expert advice and help. – Thank you, Brady, for your excellent communication and clarity throughout this process.
We recommend Tailwing Global Pet to care for and transport your pets safely.
Excellent service
We recently moved from San Francisco to Amsterdam with our two cats (Bubble & Squeak). Tailwind were excellent from start to finish, walked us through the whole process, answered all of our questions in a timely fashion. Helped prepare the documentation before hand and day of transport took care of everything. The cats arrived safe, healthy and in perfect condition. Overall service was excellent and highly recommend anyone exploring international pet transport to use them. Great job Tailwind!!
Excellent customer service. Great peace of mind.
Flew our 9 year old Vizsla, Whisky, from LAX to LHR last summer. Great service from the veterinary requirements to the actual moving of the the dog. literally door to door service and a happy boy at the other end.
Fast forward to March 2024 and need to take him to South America.
Had the complete run around from the airline and UK providers trying to work out how best to do it; crate dimensions allowable; excess baggage or cargo? . Called Brady who gave me chapter and verse. Great customer service ! 🙂
