Reviews

Tailwind

Brady and the Tailwind team did an excellent job transporting our poodle Claude from San Francisco to Nice, France. From my very first conversation with Brady, to picking Claude up at the Nice airport, the service was thorough.

The process was clearly explained and the Zoom meetings started right on time.

I texted Brady the certificate when I was at the Vet ensuring we got all the proper, complete papers and certifications prior to

his voyage. The agent in France kept in touch, got him through customs and he arrived on time with a friendly welcome from the transporter. Also, at the last minute the original carrier cancelled Claude’s reservation and Brady immediately got him rebooked with no disruption of arrival date. Merci and gratitude to the entire Tailwind Team.

Hi everyone,

I’ve just completed the long and challenging task of getting my dog back from the United States and settled into Australia.

I’ve been working with Brady and team for over 8months and they have been fantastic in letting my know the steps and ensuring we kept on schedule.

I know I could not have done this without the Tailwind Global Pet teams help and I know that you will be in good hands when you ask them to help you.

THANK YOU team

Making the decision to return to Australia was difficult for my wife and me; it required extensive research and planning.

With an increasing number of safety and regulatory compliances, getting things right the first time became even more important.

We knew we needed professional assistance when travelling with pets, nearly 10,000 miles from North America to Australia.

We provided Tailwind Global Pet with all our pets’ information, including photos, whether they are friendly or playful, their size, and everything else required for them to find a comfortable boarding experience where they are loved, preventing the experience of abandonment, and with someone who loves them as much as we do. – Thank you, Christina, for having a big heart and being like a godmother to our pets.

Thank you, Tailwing Global Pet, for your expert advice and help. – Thank you, Brady, for your excellent communication and clarity throughout this process.

We recommend Tailwing Global Pet to care for and transport your pets safely.

We recently moved from San Francisco to Amsterdam with our two cats (Bubble & Squeak). Tailwind were excellent from start to finish, walked us through the whole process, answered all of our questions in a timely fashion. Helped prepare the documentation before hand and day of transport took care of everything. The cats arrived safe, healthy and in perfect condition. Overall service was excellent and highly recommend anyone exploring international pet transport to use them. Great job Tailwind!!

Flew our 9 year old Vizsla, Whisky, from LAX to LHR last summer. Great service from the veterinary requirements to the actual moving of the the dog. literally door to door service and a happy boy at the other end.

Fast forward to March 2024 and need to take him to South America.

Had the complete run around from the airline and UK providers trying to work out how best to do it; crate dimensions allowable; excess baggage or cargo? . Called Brady who gave me chapter and verse. Great customer service ! 🙂

Ozzy our son’s French bulldog travelled from LA to Quebec City Canada with Tailwind.

Alex was responsible for the trip and we give him a 100% note.

From the start he was professional and showed deep concerns about the safety of Ozzy.

He helped us get everything needed from vaccins to ground transportation.

During every hour of the trip they send us photos of Ozzy in the different locations he was.

We got caught up with the change in quarantine rules for rabies in Australia. It took us over a year to get our two dogs imported there, but Brady was with us all the way. He provided great advice and was always there in support. He was also very flexible with what we wanted to take care of, and what Tailwind could help us with. We so appreciated his sending us photos of the dogs on their way to the airport; knowing that they were in safe hands and being taken care of was greatly reassuring. Cannot recommend them more highly.

I had a wonderful experience working with Tailwind Global Pet Service and specifically with Brady. I needed 4 dogs boarded and shipped with health certificates to Hawaii last minute and he was able to schedule and handle everything. The dogs arrived safely and on time. I highly recommend their services. Thank you Brady!!!

Kim and her staff are wonderful true professionals. I had arrangements to ship my two boys (dogs) to California from Guam. At the last minute, my family could not pick them up as they were arriving in LAX late at night. This happened over the weekend and the staff put me in contact with Kim, as I was in a time crunch. She was able to get my boys scheduled for pick-up from the airport and boarded for the evening. This was a huge life saver, I’m extremely happy I used Tailwind. My boys arrived refreshed happy and healthy. Thank you Tailwind!

After self managing my own export I just needed to get my dog on the last leg to Australia. I’d been screwed over by 2 other companies trying to charge me almost 9k for boarding, USDA vet visit and a trip to the airport (this didn’t even include the airfare) after I’d done all the hard work of getting the permits and booking Quarantine.

Brady ran into my friend after we booked the kennel club and in minutes saw what was needed and had it sorted for half the price. This also included her second to last vet visit and second flu vax as well as an airfare and no stress (which wasn’t in either of the 9k quotes and I was still having to organise those from Australia)!

The in house vet visits saved me so much stress (and money) and I didn’t have to organise anything more other than leave it with Brady

I was able to set and forget My girls last part of the journey to Australia. Can’t say think you enough for your professionalism and no bulls**t approach that saved me so much stress and money.